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HFS COVID-19 Response

Frequently Asked Questions

Frequently Asked Questions during COVID-19

Here you will find some of the most frequently asked questions about accessing services at Hastings Family Service during the COVID-19 pandemic.  For additional questions or to schedule an appointment, please call 651-437-7134. We are here to help! 

Who Can Use the Food Shelf?

You can! Anyone, including seniors, singles, adult-only households or families living in MN ISD #200. If you have been laid off or furloughed, you can receive groceries and use your resources for other bills and basic needs.

How do I get food if I need it? Do I need to meet with someone?

Call (651) 437-7134 to schedule a pick-up at the HFS drive-thru Food Shelf. All paperwork is done confidentially over the phone and you will not see staff or volunteers during your no-contact pick-up.

What information will be requested of me?

You will be asked your name, address, age, number in family, phone number, email address, interest in receiving the Service Scoop, combined household income, is this is your first time at HFS, and what non-food items you would enjoy.

What type of food will I get?

Dairy, meat, fresh produce, bread, shelf stable foods, and personal care items. 

This is typical of what is included in a pre-packed grocery pick-up for a family of four.

Can I get transportation assistance to and from a food shelf appointment?

Yes. We are currently working with Transit Link to provide free food shelf deliveries when needed. Ask about delivery when making your food shelf appointment.

I am interested in Meals on Wheels; how does that work?

During Covid 19, a combination of fresh hot meals, frozen, and grocery style meals are delivered each Monday for the week. Please call (651) 404-1548 for more information.  The hot meal cost is $5.20 and the frozen and grocery meals are $4.00 each. SNAP is also accepted to cover the cost of meals.

What other food resources are available through the county?

  • SNAP - Supplemental Nutritional Assistance Program: Provides food support (formerly known as food stamps) for income eligible individuals. Applications for food benefits and renewals can be submitted on
  • NAPS - Nutritional Assistance Program for Seniors:  Free, nutritious food for seniors 60+.  Provided monthly. Easy to enroll - call Mary Kocak at Hastings Family Service (651) 437-7134.  Income eligibility: total gross monthly income for 1 person $1383 or under or 2 persons $1868 or under
  • WIC - Women Infant Children: Call (952) 891-7525

For more info, call Dakota County at (651) 554-5611 to schedule an over-the-phone application appointment.

How does financial assistance work through HFS?

Grants available for eligible applications to assist with some expenses including housing, utilities, car- related, gas to get to school, work/medical appointments and prescriptions. Call (651) 437-7134 for more information.

Additional Information/Resources

I have been laid off and I no longer have insurance, how do I apply for MNsure?

I am unable to pay rent and utility bills due to COVID-19-related income loss, can I receive assistance?

​Help is available for qualified Dakota County renters who are unable to pay rent and utility costs due to COVID-19 related income loss through the Coronavirus Aid, Relief, and Economic Security (CARES) Act.  This assistance may be used to pay current and past due rent and utilities including gas, electric and water. 

I cannot pay my utility bill, what assistance might be available?

  • Community Action Partnership Energy Assistance: (651) 322-3500 Option 1 or
  • Dakota County Emergency Assistance: Applications for cash and emergency program benefits can be submitted Call (651) 554-5611 to schedule an over-the-phone application appointment or for more information.
  • Energy CENTS Coalition: Assists with Natural Gas (651) 774-9010

What are the housing options available right now?

  • Dakota County Housing Crisis Line: (651) 554-5751
  • Dakota County Community Development Agency (CDA):  (651) 675-4400
  • Community Action Partnership Housing and Emergency Services: (952) 496-2125 Option 4
  • Housing Link:

I am homeless, what do I do?

  • Matrix (Pop up Homeless Shelter in Dakota County): (651) 319-2153
  • Ally (Homeless street outreach): (651) 302-4471

Where can I go to fax or make copies?

  • Coborns: Printing: 7 cents a page. Faxing: $1 for first page, 50 cents for each additional
  • UPS: Printing: Black and White- 25 cents a sheet. Faxing: $1.50 for 6 pages, additional $1 for every sheet after 6. Printing from email available.
  • Dakota County Pleasant Hill Library: Scanning: free, Copies: 15 cents, Faxing: $1

How to get information about my taxes/stimulus check?

Check for your payment here: